Our Guarantees

The Master Build 10 Year Classic Guarantee.

The Master Build 10-Year Guarantee protects a homeowner when renovating or building a home. This is likely to be the biggest investment they make in a lifetime, and it needs to be protected.

The Guarantee covers the homeowner for ten years and starts at the time they sign the contract. It covers them from Loss of Deposit and Non-Completion, Materials and Workmanship, and Structural Defects.

A Guarantee costs less than 1% of the build cost and adds value to your property – it is fully transferable if you sell. The Guarantee provides cover not included by general house insurance.

While the vast majority of building projects go through smoothly, things can go wrong. A Guarantee provides the process to resolve these issues. This will be an emotional and stressful time, we appreciate that, and the Master Builders team are there to help guide the homeowner through it.

The Master Builders Guarantee has protected New Zealand homeowners for 25 years and they are New Zealand’s leading building industry association.

Give yourself the peace of mind you deserve with a Master Builder Guarantee.

More info here: https://www.masterbuilder.org.nz/RMBA/Master_Build_Guarantee/About_the_Guarantee

Riva Homes Five Star Guarantee.

Our customers are our number one priority, and to deliver their dream home seamlessly we know it takes 5 key elements that makes us different from every other builder:

Trust, Transparency, Communication, Quality and Advice. 

This is our guarantee to you.

Riva New Home Care Package

With so many parts to a building, we are realistic enough to know that although we would love it to be perfect the first time, there may be some issues that arise after you move in. No need to worry though, we book a 60 day and 11 month visit with you after handover to go over any warranty issues and get them sorted out ASAP. 

This service and maintenance offering is called our New Home Care Package and is unique to the Riva Homes service. We go the extra mile for our customers and would have it no other way!